Customer Success Specialist (Simplified Chinese) - Microsoft 365 (Freelancer via Shakers)

Personal information

Application information

Questions

Do you have an excellent communication skills with a passion for helping customers? *
Do you have extensive experience with Windows and Microsoft 365 technologies in various roles? *
Do you have a strong ability to troubleshoot, optimize, and enhance customer use of the platform? *
Do you have a proactive approach to identifying and addressing customer needs? *
Do you have the ability to work effectively and manage multiple tasks in a remote, fast-paced environment? *
Do you have a deep understanding and experience in Product Led Growth support principles and practices? *
Are you familiar with Microsoft AI (Copilot)? *
Do you have a commitment to the promotion and usage of Copilot? *
Do you have a demonstrated ability to gather, analyze and translate customer feedback into actionable insights for product improvement? *
Are you already registered as a freelancer or would you be willing to become one? *
Are you fluent in Simplified Chinese? *
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